FREQUENTLY ASKED QUESTIONS
How long has Holden been around?
We have been a family owned, Dallas area business for 36 years.Are you a woman-owned business? Yes, we have been a Certified Woman Owned Business since 2003.
Do you have an in-house art department to help with logo design? Our in-house art department can produce camera-ready artwork from something as simple as a hand-drawn picture.
What format is required when sending in art? Acceptable vector formats CorelDRAW 9 or earlier - .cdr Adobe Illustrator CS5 or earlier - .ai EPS - .eps Acceptable "bitmap" formats are.tif .jpg or .bmp
Do you ship internationally? Yes, we ship products worldwide.
What are your standard production times? Most items take 7 to 10 business days for production and 3 to 5 days for ground shipping. We always work with our clients to meet their specific in-hands dates. We make sure you receive your product on or before the "in hands" date.
Do you have rush service? Yes, we do our best to produce your order when you need it. If same day or next day service is required, we will notify you prior to production of the specific amount of the rush charge.
Do you procure from overseas? Yes, if you need a large order filled and can give us 10 - 12 weeks, we can save you lots of money and increase the return on your investment.
Do you have catalog programs? Yes, we offer both print and on-line store options.
How are embroidery prices determined? Pricing for embroidery is based on the number of stitches in a logo and on the number of pieces being embroidered.
Can you also you inventory product for your clients? Yes, we have local warehouse space available for our client’s pre-paid inventory. We have climate-controlled storage and bulk warehouse racks that can accommodate most any size order.
Can you guarantee your work? Yes. There are very few companies in the promotional marketing industry that will actually commit in writing to “total satisfaction” for their clients. We are one that does; Holden Custom Products guarantees that all products ordered by its clients to be as presented and ordered, without product or imprinting defects.
What payment options are available? Holden Custom Products can accommodate the payment option that works best for your company. We accept all major credit cards (except Discover), & corporate checks. Additionally, your company can apply for net 30 day terms.
Can I have my order delivered to multiple locations? Yes. Drop ship charges may be accessed.
Do you embroider and/or slikscreen apparel no purchased through Holden? No, we cannot be responsible for garments that we cannot replace.
What about over and/or under-runs? The industry standard allows for +/- 5% over or under the quantity specified on the order. You will be billed for the actual quantity produces and shipped.
How are silkscreened prices determined? Pricing is determined by the number of locations, the number of colors, and the price of the item.